The Oticon ON App works with all Oticon wireless hearing aids with TwinLink technology.
The Oticon ON App enables you to control your hearing aids, choose what you want to hear and adjust the sound.
The App offers a find my hearing aid? search feature, links to user instructions and low battery notification.
The Oticon ON App is also used to connect users to their Oticon IFTTT channel.
1. The ON App for Android will not enable you to use your hearing aids for direct audio streaming from your Android phone.
2. The ON App only works with Oticon Opn hearing aids
We recommend the following devices with 7.0 (Nougat) or later:
Samsung Galaxy S9
Samsung Galaxy S9+
Samsung Galaxy S8
Samsung Galaxy S8+
Samsung Galaxy S7
Samsung Galaxy S7 Edge
Samsung Galaxy S6
Samsung Galaxy S6 Edge
Samsung Galaxy A5 (2017)
Google Pixel Phone
Google Pixel 2
Google Pixel XL
LG Nexus 5x
Motorola Nexus 6
Sony Xperia XA
Sony Xperia XZ
Sony Xperia Z5 Premium
New in 1.9.0
-The new HearingFitness feature lets you monitor your hearing progress. (If supported by your hearing aids).
-You can now control the hearing aids from the notification drawer if you use a phone or tablet with Android 8 or newer.
-Minor technical improvements.
Your Oticon ON App just got better. We’re constantly working on improving the app by listening to your feedback and adding new features. This time we have:
• Given you detailed battery level information for the new rechargeable miniRITE R hearing aids.
• Added OpenSound Booster - Turn it on if you are tired or finding it hard to focus on speech (if supported by hearing aids).
• Made sure it’s compatible with our newest hearing aids being released in 2019 (Oticon Opn S™ and Oticon Opn Play™).
• Added support for iPhone® X, iPhone XS, iPhone XR, iPhone XS Max
• Made improvements and fixed bugs.
Start using the Oticon ON App in 3 easy steps
Step 1: Download the Oticon ON App in Google Play or the App Store,
Step 2: Make sure your hearing aids are connected to your smartphone,
Step 3: Begin easily controlling your hearing aids! ,
Meet some of the features of the Oticon ON App
TV: Stream sound from your TV directly into your Oticon hearing aids
Tinnitus SoundSupport: Choose tinnitus relieving sounds to play in your Oticon hearing aids
Hearing aid instructions: View the instructions for use, directly in the app
Find my hearing aids: Use the app to locate your hearing aids if you loose them, Take control of your hearing health with HearingFitness™
HearingFitness is a technology in the Oticon ON App that
gives you an overview of your hearing data at your fingertips, empowering you to nurture your own health., Open up a world of possibilities with the Internet of Things
By connecting your hearing aids to the Internet, the Oticon ON App enables you to make all sorts of connections that make everyday life easier.
You could set it to send you an alert in your hearing aids when you receive an email or an SMS. Or when someone rings your doorbell. Or why not set it to discreetly tell you when your team scores?
Oticon hearing aid compatibility
Here you can learn which connectivity solutions your hearing aids support.
The following Oticon hearing aids are Made for iPhone®,
iPad® and iPod touch® and they are compatible with Android™ devices:
• Oticon Opn Play
• Oticon Opn S
• Oticon Opn
• Oticon Siya
All styles except CIC and IIC, iPad models
iPad Pro 11-inch (2018), iPad (6th Generation), iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch, iPad Air 2, iPad mini 4, iPad mini 3, iPad Air, iPad mini 2, iPad mini, iPad (4th generation), iPad models, iPad Pro 11-inch (2018), iPad (6th Generation), iPad Pro 12.9-inch (2nd generation), iPad Pro 10.5-inch, iPad (5th generation), iPad Pro 9.7-inch, iPad Pro 12.9-inch, iPad Air 2, iPad mini 4, iPad mini 3, iPad Air, iPad mini 2, iPad mini, iPad (4th generation),
Apple Watch: Apple Watch Series 4, Apple Watch Series 3, Apple Watch Series 2, Apple Watch Series 1, Apple Watch (1st generation)
Google: Google Pixel, Google Pixel XL, Google Pixel 2
Sony: Sony Xperia XA, Sony Xperia XZ, Sony Xperia Z5 Premium
Other: Motorola Nexus 6, HTC M9, HTC 10, Huawei P10, LG G5, LG Nexus 5x
Features in Oticon ON App:
• Remote control
• Tinnitus SoundSupport
System and software requirements:
Apple devices: iOS 10.3 or later.
Android devices: Android OS Version 8.0 (Oreo) or later.
Oticon Opn S hearing aids: Firmware 7.0 or later to run HearingFitness.
Oticon Opn Play hearing aids: Firmware 7.0 or later to run HearingFitness.
Oticon Opn hearing aids: Firmware 6.0 or later to run HearingFitness.
Oticon Siya hearing aids: Firmware 1.0 or later.
Tip for iPad users:
To download the Oticon ON App on iPad, search for Oticon, and use the filter: iPhone only.
Info for Apple Watch users:
Apple Watch supports volume and program changes
Compatible Oticon wireless accessories
ConnectClip works directly with your Oticon hearing aids and can also be used with the Oticon ON App.
Mobile device and accessory requirement:
Bluetooth 2.1 +EDR or later.
Other Oticon accessories:
• Remote control 3.0
• TV Adapter 3.0
• Phone Adapter 2.0 (requires ConnectClip)
• BTD 800 USB dongle (requires ConnectClip)
Frequently Asked Questions
Q: Which iPhone version is compatible with Oticon hearing aids?
A: Oticon hearing aids is compatible with iPhone 5 or later.
Q: What is the latest version of iOS that is compatible with Oticon hearing aids?
A: Oticon hearing aids is compatible with iOS version 10.3 or later.
Q: Which Android phones work with the Oticon ON App?
A: We recommend that your Android™ mobile device runs Android OS version 7.0 (Nougat) or later. Please visit the Oticon hearing aid compatibility page for more details about recommended devices.
Q: Which version of Android works with the Oticon ON App?
A: We recommend that your Android™ mobile device runs Android OS version 7.0 (Nougat) or later.
Q: What is the maximum range between Oticon hearing aids and an iPhone or Android phone?
A: The distance can be up to 10 metres, but it depends on the environment and circumstances.
Q: Can I make phone calls with my Android phone and stream the sound directly into my Oticon hearing aids?
A: No. There is no Bluetooth standard supporting direct sound from Android smartphones to hearing aids.
Q: Do I need to un-pair my Oticon hearing aids from my smartphone in order to pair them with a new smartphone?
A: Yes, we recommend you remove pairings in the phone that are not used before pairing with a new phone. This avoids any confusion.
Q: How many smartphones can be paired with one set of Oticon hearing aids?
A: Up to eight smartphones can be paired with Oticon hearing aids. However, in case of an iPhone, only one of the paired iPhones will be able to stream audio directly.
Q: Which Android phones are not supported?
A: The following Android phones are not supported: The Sony Z5 family of phones is blacklisted for version 1.0.9 but will be enabled again in Google Play when we release version 1.0.10
HTC ONE M8 and all sub-models. (1.0.9 and 1.0.10)
Sony Xperia E5 (1.0.10, not tested on 1.0.9)
Huawei Mate 8 (1.0.10, not tested on 1.0.9)
Huawei P9 (1.0.10, not tested on 1.0.9)
Alcatel pop 4 plus (1.0.10, not tested on 1.0.9)
Motorola Moto E3 (1.0.10, not tested on 1.0.9)
All devices running older versions than Android 6.0
Q: How many Remote Control 3.0 devices can I pair with one set of Oticon hearing aids?
A: You can only pair one Remote Control 3.0 with one set of Oticon hearing aids.
Q: How can I distinguish between Remote Control 3.0 and the previous Remote Control?
A: Remote Control 3.0 has a TwinLink™ label on the back.
Q: How can I clear pairings between Oticon hearing aids and a Remote Control 3.0?
A: Pairings in Oticon hearing aids can only be deleted via Genie 2 (audiologist's software). In Remote Control 3.0, pairings can be deleted by holding all three keys down for more than six seconds.
Q: How many Oticon hearing aids can be paired with one TV Adapter 3.0?
A: There is no limit on how many Oticon hearing aids can be paired with one TV Adapter 3.0.
Q: How many TV Adapter 3.0 devices can be paired with one set of Oticon hearing aids?
A: Oticon hearing aids can only be paired with one TV Adapter 3.0. If users want to stream from a different TV Adapter 3.0 device, they need to pair again.
Q: How do I clear pairings on a TV Adapter 3.0?
A: Pairings can be cleared by pressing the red button on the back of the TV Adapter 3.0 for six seconds.
Q: What is the operating range of the TV Adapter 3.0?
A: The TV Adapter 3.0 has an operating range of up to 15 metres, however this depends on the circumstances and environment.
Q: Can I clear pairings in Oticon hearing aids?
A: It is not possible to remove pairings from hearing aids. This can only be done by a hearing care professional using Genie 2 software.
Q: Do I need to pair both Oticon hearing aids?
A: Yes, both Oticon hearing aids needs to be paired individually.
Q: How many devices can I pair to one Oticon hearing aid?
A: An Oticon hearing aid can be paired with 10 devices in total. However, one connection is reserved for a TV Adaptor 3.0.