IQOS problem solvingTroubleshooting IQOS issues is relatively easy, you just have to reset the pocket charger. First, place the holder into the pocket charger and close the lid, then hold down the power button for a few seconds then release. Give the device a few moments to reset, at which time all device buttons will flash indicating that the device is ready to be used once again. You can also reset the holder separately by pressing and holding the start button for a short time.
IQOS 3.0 common problem is the charging error indicated by the red light on the holder or the charger (On IQOS 3 white flash too). Other IQOS common problems are: IQOS case blinking red, IQOS blinking while charging, IQOS blinking not charging, IQOS red light stays on etc...
In some of theses cases the problem can be solved easily by resetting the IQOS. In other cases the problem may be in the battery. For example, at the end of the battery life in the holder the charger flashes red instead of white.
Follow the below detailed guide to resolve your IQOS issues.
IQOS troubleshooting Red light | IQOS Blinking Red | How to fix IQOS Blinking Red light?If IQOS 3 red light is showing or if IQOS is blinking red or if IQOS keeps blinking red then your device maybe malfunctioning. First thing to do in these cases is to reset the rechargeable base or restart the holder and check if this resolves the problem.
How to reset your IQOS
For IQOS 2.4 Plus model:
If your IQOS 2.4 plus is blinking red light then:
At the same time press Bluetooth and Power buttons for short time and release.
Wait for about 2 seconds to flash all IQOS lights.
Reset is complete.
For IQOS 3 model:
You can reset IQOS 3 by pressing the IQOS button until the light goes off.
For IQOS Multi
Press and hold IQOS Multi Button for 10 seconds then release. Battery Status Light and Button & Status Light will fade in, blink twice, then progressively fade in to confirm a reset.
IQOS LED light IndicatorCheck below to learn about IQOS blinking light colors and what each light means and what you need to do when you see them.
IQOS 3 / IQOS 3 Multi white light
When you start heating the IQOS Multi vibrates and Button & Status Light pulses white, you can start using device when the button & status light is solid white.
When your experience is nearly complete (about 30 seconds) your IQOS Multi will vibrate twice and the Button & Status Light pulses white.
Any red light indicates that there is a device error.
Light blinks white twice indicates that the device is outside operating temperature. Wait until the device cools down.
Red Charger lights:
IQOS 3 and IQOS 3 Multi flashing red light indicates that your Holder is malfunctioning, in this case contact the local support.
If the IQOS 3 and IQOS 3 Multi bottom charger is showing red blinking light,try to reset your device.
Blinking white light means that the IQOS device is charging
Steady white, then pulsing 3 times, then all lights off IQOS 3 / IQOS 3 Multi device is fully charged.
Light blinks white twice means that your IQOS is outside operating temperature (<0C/>50C). Wait until the device is within the operating temperature limits.
If the IQOS 3 Holder is inserted upside down, there won't be any LED indication of the Holder presence. Therefore, the IQOS 3 Holder won't be charging. Please, ensure you insert the holder with the metal side facing down.
IQOS 2.4 PlusAn IQOS Holder has one LED light which flashes either white or red:
Solid white means that you can begin your IQOS experience. A blinking IQOS white light or IQOS blinking white light indicates that your HEET stick is heating up, which takes about 20 seconds.
A solid IQOS red light means that your experience is almost over. Blinking red means that the holder is not charged, so get ready to charge up your IQOS.
IQOS red light meaning: Solid red means that your Holder has completely discharged. To charge it, place the Holder in the Pocket Charger and wait until it's full (this should take around five minutes). A blinking IQOS red light indicates that your Holder is malfunctioning.
IQOS 2.4 Plus Pocket Charger
An IQOS Pocket Charger has three LEDs:
IQOS Holder Battery Status LED: Solid white indicates that your device is fully charged, while blinking white indicates that your device is charging. A blinking IQOS red light means that your device has poor contact with the charger. If the IQOS red light is blinking, or IQOS Red light flashing battery then your charger may be malfunctioning.
IQOS Pocket Charger Battery Status LED: Solid white means that the Pocket Charger is fully charged, while a blinking IQOS white light or IQOS white light blinking indicates that it’s still charging. If just one of the LED lights remains white, your device will be out of charge soon.
IQOS troubleshooting orange light | IQOS blinking orange lightWhen the iQOS Holder button LED remains solid green, you can enjoy your HeatStick for up to approximately 6 minutes or 14 puffs. After around 5 ½ minutes and 30 seconds before the experience ends, the iQOS Holder button LED will switch to a solid orange .
How to restart IQOS 3 when problems occurIQOS 3 multi troubleshooting: A simple IQOS restart will help in most cases when the red LED control is flashing or when the IQOS is not charging properly.
- Press and hold the button on the charger, with the Multi press the heating button.
- After 8 seconds, all IQOS indicator lights go out.
- The restart is complete after all the lights are on again.
What do the vibrations mean on my IQOS 2.4 Plus?A single vibration happens at the start to let you know that the blade is heating up and another one will happen approximately 30 seconds as you get towards the end of your HEET.
How long does it take to charge my IQOS device?Complete charge can take approximately two hours.
How many times can I use my IQOS 3 holder between charges?You may use your IQOS holder up to 20 times from a fully charged pocket
Can I use any micro USB cable to charge my IQOS 3?No. The IQOS 2.4 Plus uses a standard micro USB cable while the new IQOS 3 uses USB-C type cable.
What to do if the IQOS isn't workingFirst try to reset of the device then contact local support
How often should I clean my IQOS?We recommend that you give the main heating blade area of your IQOS a really good clean after every packet of HEETS (20 sticks.) Please use the cleaning pod and the cleaning sticks provided with your starter kit.
What do the vibrations mean on my IQOS 3?When you insert a HEET and press the button the first vibration tells you that the blade is heating up. When the device is ready you will get 2 vibrations. And when you are nearing the end of the HEET you will then get another 2 vibrations, you then have approximately 30 seconds remaining.
How to proceed with an IQOS malfunctionVerify that the holder is correctly and freely plugged into the charger, always with a light towards the opening. Never pull him with force.
IQOS Strange SmellAfter some usage, the heating blade and inner chamber may get filled with junk and debris so try to clean the chamber regularly.
IQOS heat stick problemEach heat stick only lasts for 6 minutes after which it automatically shuts off and requires recharging before use. A thorough clean after use of each heat stick will remove fluid and debris from the heater. It is recommended to clean the device after every 20 heat sticks before using the supplied brush cleaners
Where can I use IQOS?There is no global standard on where consumers can enjoy our products such as IQOS.
IQOS is not an acronym but a brand name, created to denote an innovative product.
Comparison between IQOS devices, IQOS 2.4 plus, IQOS 3 and Multi
|IQOS 2.4||IQOS 3||IQOS 3 MULTI|
|Charging||120 min||75 min||75 min|
|Battery life||app. 30 HEETS||app. 20 HEETS||10 HEETS|
|Heater charging time||4:10 min||3:30 min||no charging|
|Total battery life||7 600 charges||14 700 charges||14 700 charges|
|Charging connector||micro USB||micro USB-C||micro USB-C|
|Weight||119 g||121 g||46 g|
|Dimensions||113 x 51 x 22 mm||115 x 46 x 23 mm||fits into palm|
|Price without discount||app 70 euro||app 111 euro||app 98 euro|
|Price with a box of HEETS||app 63 euro||app 111 euro||x|
There are currently sold three versions of IQOS, the older IQOS 2.4, and the newest IQOS 3 and IQOS Multi. New versions have improved battery usage and battery life. You can find all the information needed in the Reviews section. Also, there are many articled about it in the IQOS 3 section.
IQOS 3.0 and MULTIThe two most recent versions of IQOS, branded as 3.0 and MULTI with re-use. Both versions were introduced in attractive metallic colors. The first one resembles the current version, but the charging time has been shortened by 15%, the novelty will be the IQOS Multi with re-use, which aims to take down the competing GLO.
|How to use IQOS 3.0 Multi|
|How to Turn ON/Off||Press and hold control button|
|Heating Time||20 sec|
|Ho to check if Heating has Started||Vibration and LED indicator light starts flashing|
|Ready to Use||2 vibrations and the LED indicator light turns solid|
|Length of Session||6 minutes or 14 puffs|
|Device is Off||Vibration and LED light flashes|
|Shut Off Device||Press and hold control button|
|When to recharge?||10 uses|
|Battery Status||Click control button once|
|How often use need to clean the Device?||Every 20|
IQOS 3.0The successor to the current version of 2.4 Plus comes with brand 3.0 and in several attractive colors, mostly gold. The concept of a separate holder has been preserved, but the charger is inserted from the side, it will not be necessary to seek the right angle as it is held by a magnet. Thanks to this, the new IQOS will not be compatible with the previous accessories. The other is a charger with a modern USB-C connector. The charging time was shortened by 15% and the duration has been doubled by 24.700 cycles. The holder will still need to be charged after each use, but its charging has also been cut down to 3 and a half minutes.
The new IQOS 3 now only has one button, because Bluetooth has probably been removed due to insufficient usage, which we probably will not regret because the application has never been officially released for download (if you are interested.
IQOS 3 comes in four basic colors - gold, blue, black and white, and not only the top cover but also the charger cover is replaceable so you can come up with your own color variation which suits you best.
IQOS 3 MultiAbsolute innovation comes with IQOS 3 Multi with re-use. This is a single piece of equipment into which the HEETS cartridge is directly inserted and can be used repeatedly for up to 10 uses. Clearly developed as a reaction to competitive GLO to eliminate its only benefit without having to wait for recharging. Its size has been reduced so it would fit in the hand perfectly. Due to the smaller size, it has a smaller battery so a faster USB-C charging had to be added.
What are HEETS and HeatSticks?HEETS, also known as HeatSticks in some markets, is a specially designed product for exclusive use with the IQOS holder.
What is IQOS MESH?
IQOS MESH is our next generation e-vapor product that uses a new approach to vapor generation.
IQOS charger ManualTo download IQOS manuals and User guides please click on one of the below links:
Download IQOS 3.0 Users Guide
Download IQOS Pocket Users Guide
Download IQOS 2.4 Plus Users Guide
Is IQOS warm or IQOS not pulling?Especially in winter, but also during the cold summer nights, the holder can easily cool down, it is very sensitive to temperature changes. Take it in your hand and, if it's cold, warm it up and then try charging it again.
If the holder is properly plugged in, the cover is closed and the IQOS 3 Red light is on, connect the charging base. Sometimes it signals one or two dots, but it is already exhausted.
Try resetting both IQOS parts, reset the charging base by pressing the Bluetooth button and the switch, reset the holder after discharging by holding down the button for a long time until it goes out.
Clean the holder at the bottom, the touchpads get dirty sometimes and do not fit properly on the connectors, with plain rubber for example. You can blow up the base where there may be dirt, or dust.
The last advice sounds strange. Wait until you will have withdrawal symptoms. I know a lot of examples where the device start works normally after a few minutes (sometimes hours), and then it works simply as if nothing has happened.
Freeze IQOS? We do not recommend itThere are various mad guides on the Internet that you should put IQOS into the freezer, for example. We do not recommend these solutions, IQOS does not like the cold, it damages the battery, and we think it is only wetting the contacts for short time, which will not solve the problem.
IQOS complaintNobody wants this last step. But if you are sure, that you checked and tried everything and nothing worked, you should complain the device. The IQOS complaint can be done in branded shops, pop-up stalls, and the Geco or Valmont shops while you wait. IQOS is exchanged for one piece per piece without more fault detection.
Complaints at IQOS brand stores and in pop-up stalls in shopping centers.
Complaints by calling the IQOS Customer Center.
While claiming you just need to have an IQOS device registered to your account, you do not need a bill or a box. Only have one defective device, the worker will fill in the protocol with you, the Complaint Department will later disconnect the original device from your account and attach new ones. The operation takes only a few minutes.
IQOS heating problem | Why isn't my IQOS heating properly?If the device is dirty your IQOS may not be heating up properly. If too much debris accumulates inside the holder it can prevent the heating blade from making full contact with the HEETS stick, which will result in an unsatisfying HEETS experience. You need clean the device at least once a day. Moreover if the holder is not making contact and engaging properly the device will not heat properly.
The IQOS flashes red and stopped charging, how to fix or claim Does the IQOS charger or holder flash with a red light?This may be a defect that you remove at home or will need a complaint at the IQOS Store, a sales representative or an IQOS PopUp stand.
The most common error on IQOS is the charging error indicated by the red light on the holder or the charger (On IQOS 3 white flash too). IQOS blinking red maybe due to a malfunction or sometimes you need just reset it, try the above simple steps to find the fault.
How to clean the wet IQOS after washing, soaking with salt water or other liquidHave you soaked your IQOS or holder? Did you wash it in the washing machine, it fell into beer or coffee? Learn how to proceed cleaning during the first few moments.
Watered electronics is always a problem, and despite all user myths about functional drowned mobiles, it's actually very often about its irreparable damage. Learn how to give first aid to your IQOS and try to save it.
The mobile is an unstoppable device, occasionally falling, and when you are out of luck just in the water. In the best case. In the worse to sweetened drink, beer and the worst in the sea. Do not panic, it may not be all lost, but definitely hurry.
The ideal thing is not to treat the device and immediately take it to the first electronics service. The guarantee is gone anyway, so anyone with a little practice and tools can open it. Immediate cleaning will not ruin you as a future repair or purchase of a new one. Do not complain that nothing has happened, time is deciding, so fast to the service.
Do not heat the IQOS or the Heeter, you will just blow the liquid further than it was.
Do not force the device violently on hot heating, in a hot car, in a microwave or oven, to spoil more than to solve.
Immediately distribute the device to a maximum of detachable parts, the IQOS is hollow, so it will be full of water, but the covers can be easily removed.
Forget the rice, it will help you from moisture, but not after bathing. Moreover, only from the surface, of course, does not remove water from inside the device.
Water or coffee is not as bad as it would seem, worse is sugar.
How to connect IQOS via Bluetooth with mobile app IQOS Connect 3.0?You can connect IQOS with your Bluetooth mobile and set up additional services and notifications in the application, reset or locate the lost device within reach.
How to activate Bluetooth in IQOS 3 and connect it to an Android mobile phone
Both IQOS 3 and IQOS Multi have built-in Bluetooth, but there seems to be no activation button that integrates with the power switch.
- Install IQOS Connect.
- Turn off IQOS 3 by holding down the button for 4 seconds.
- Then turn on IQOS 3 by holding down the button for 4 seconds.
- In IQOS Connect app, click Add device.
- Our phone will find IQOS 3 and prompt you to confirm the pairing.
- IQOS will appear in the list of devices with an incorrect version 2.4 Plus version, so we need to wait for the updated version of the application for correct viewing.
How to clean the wet IQOS
Do not heat the IQOS or the Heeter, you will just blow the liquid further than it was. Do not force the device violently on hot heating, in a hot car, in a microwave or oven, to spoil more than to solve.
Immediately distribute the device to a maximum of detachable parts, the IQOS is hollow, so it will be full of water, but the covers can be easily removed. Forget the rice, it will help you from moisture, but not after bathing. Moreover, only from the surface, of course, does not remove water from inside the device. Water or coffee is not as bad as it would seem, worse is sugar.
How to improve HEETS quality and What are IQOS heets problems
But because almost no one will want to run to reclaim the box, try our tips.
- It is important to have a cleaned heater, especially scratched sediments from the root of the slab. How to clean IQOS properly.
- You can insert the cartridge after turning it on in the warm-up holder.
- The refill can be snapped during the coating, rotated by 90 ° and reintroduced.
- Some users are recommending freeze HEETS. After several hours in the freezer and then warming at room temperature, it is supposed to be wet.
Keep in mind that this is very individual. Someone swears that HEETS never has a problem, others claim that they are defective pieces in each box. Write us the comment about what experience you have!
How to take care of IQOS in winter and protect it from cold and frost
During the winter or the cold autumn nights, every electronics deserves more attention. IQOS is very for delicate to temperature changes, we recommend you take special care of it. Like any battery-powered electronics, IQOS does not like frost and cold. During use, I have noticed that cooler is better and gives even better enjoyment, but the charger itself, like a cell phone, can be damaged in winter.
Normally, you can see that the heater starts blinking red - just warm it up, return it to the charger and let it recharge it again. Usually, it is ready for use again in a minute.
- Keep IQOS at an acceptable temperature, better than in the bag keep it in the pocket on the body.
- During heating IQOS warms up your hands, pay it back and return holder to the rechargeable base soon.
- Do not leave IQOS in unheated areas, in a cold car or outdoors on the table.
- If IQOS gets cold, do not heat it quickly, for example on heating.
How to activate and adjust vibration after charging the holder
Once you've connected IQOS to your Bluetooth mobile phone, you can set up additional features. However, in the latest version, the vibration settings of the holder are missing after charging in the base. We advise you to turn on the missing property.
After long development, IQOS Connect was finally completed. The previous version, however, for devices with the latest firmware (especially limited editions) offered vibration settings after recharging the holder but not published. By using our instructions, you can still activate the vibration.
What Bluetooth connectivity can do with IQOS Connect
Earlier beta versions offered all the features as officially published in the older white appearance of the application, and they can turn on vibration after recharging the holder.
- Enable and adjust the vibration of the charger after charging the holder (Vibration settings)
- Activate vibrations to find IQOS nearby
- Charging status of the charger in %
- Setting the start/ending of the holder vibration
- Reset device
- Notification in mobile when charging is the complete or charging problem
IQOS Connect App OverviewIQOS Connect is used to connect your IQOS device, check its status, customize haptics and find your nearest IQOS store. You can connect IQOS with your Bluetooth mobile and set up additional services and notifications in the application, reset or locate the lost device within reach.
Built-in Bluetooth in IQOS rechargeable base enables the mobile phone to be connected to IQOS Connect app, which monitors the device - for example, adjusting holder vibrations, resetting the device or finding it.
How to install and use IQOS Connect- Download IQOS Connect from your mobile and save it to you mobile storage, or use your PC to download the IQOS Connect APK and transfer it via cable or via Bluetooth. Currently there are no IQOS connect app for IOS.
- Open IQOS_Connect_3.6.2.apk file on your mobile and start the installation.
- If you have not previously set up on your mobile, you will be asked to allow unauthenticated applications to be installed.
- The IQOS icon appears in the menu, launch the application.
- Confirm your age.
- Allow location tracking without which Bluetooth could not work.
- Activate Bluetooth on your phone and select Connect Device in Connect.
- Activate Bluetooth in the IQOS charger, hold the Bluetooth button for four seconds, IQOS will start blinking blue and will start the Pairing procedure.
- Now in In-App Settings, enable IQOS notifications to get :
a- Notifications alert when the battery is weak
b- Error notifications alert you to an IQOS error.
c- Holder ready alerts on the mobile to finish charging the holder.
d- Holder charging error notifications alert the wrongly typed holder.
What's New in version 3.6.2New improvements, more to come - stay tuned!
Application Permissions- approximate location (network-based)
- precise location (GPS and network-based)
- Wi-Fi connection information
- view Wi-Fi connections
- receive data from Internet
- pair with Bluetooth devices
- view network connections
- access Bluetooth settings
- full network access
- prevent device from sleeping
How long does one HEET last?Your HEETS will last approximately 6 minutes.
How many HEETS are in a pack?There are 20 called HEETS sticks in a pack.
I cannot insert the HEET into the holder.Make sure that the heating chamber is clear from any debris.
How does IQOS taste?The taste of menthol is very standard. The taste is simply different. Heated fillings have oddly smell - like going past a bakery, where the baker just tell to the students that they lightly burned the morning rolls in the oven. But from the first moment, the bitterness of burned tar smells and ash are missing. Once you have done this, you will pull out the hot block and drop it into a crystal-clean ashtray. After a minute no smudge, perhaps only the HEETS still resemble baked bread.
How it works without burningIQOS, abbreviated as I Quit Ordinary items, is a product developed by Philips Morris. The manufacturer himself says he has set himself the goal of reducing the health trouble for his customers.
How to determine the battery status in the holderThe holder of the passionate daily goes through about twenty charges, the battery is frequent charging adjusted. During use, its life will, of course, be shortened. Whether it's okay to find out easily:
Recharge the holder in the IQOS charger
Remove it from the charger and prepare the stopwatch (for example in your mobile phone)
Turn on the empty holder normally without HEETS
Simultaneously activate the stopwatch
Time is measured till full discharge when the holder itself goes out
If the battery is OK, you will reach approximately 5:40 to 6:00 minutes
When the end of battery life approaches, the holder can be used normally, but it starts to blink in red instead of normal white when charging.
The battery in the charger and holder is guaranteed by law for 12 months. IQOS has not been on the market for even a year. Philip Morris has yet solved all of the problems with the instant exchange without any problems. It is not yet clear how the post-warranty service will be solved after a two-year warranty. Experience from abroad suggests that IQOS is exchanged even after the warranty.
The contents of the IQOS sales packageIQOS is available in 2018 mostly in the form of dealer sales, which will showcase it during the meeting and teach the customer about handling and functions. Another option is to buy IQOS in newspaper stand or IQOS Stores.
The package includes:
IQOS Rechargeable Base
MicroUSB 2A charger
Sticks for cleaning
What is IQOS
IQOS Red light
IQOS 3.0 multi
White lights LED
IQOS LED lights
IQOS Holdler Battery
IQOS Red Indicator
IQOS Problem Solving | IQOS Blinking Red Fix | IQOS Common Problems user ReviewPlease review IQOS Problem Solving | IQOS Blinking Red Fix | IQOS Common Problems application and submit your comments below. We will collect all comments in an effort to determine whether the IQOS Problem Solving | IQOS Blinking Red Fix | IQOS Common Problems software is reliable, perform as expected and deliver the promised features and functionalities.
Popularity 10/10 - Downloads - 102 - Score - 5/5
|Publisher:||Philip Morris International Management SA|
|File size:||28 MB|